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For any additional questions, please email careers@cyracom.com
  • How do I apply for a job at CyraCom?

    Click here and start searching by location! Once you find the one you’re interested in, click on the link, read the job description, and then click “Apply for this position.”

  • What if I don't see the position or language I'm looking for?

    If the language you are looking for is not posted on the employee interpreter website, we may not be currently recruiting for that language to work in our contact centers.

    That said, we are growing and continually adding languages to our available center positions, so check back frequently!

    You may also want to look for remote positions that are not available in our contact centers. Contracting with CyraCom is an opportunity to run your own business, set your own schedule, and work from home.

  • After I submit my application, what's next?

    Thank you for applying to CyraCom! If you are among the best-qualified candidates for a position, we will contact you for a phone screening. If your qualifications and experience don’t match our job requirements, we will notify you by email, and your status will be updated for that submission in your CyraCom account.

    Please be patient, as this process may take some time.

  • If CyraCom is interested in hiring me, what happens next?

    Your recruiter will tell you more about the next steps of your hiring process as you go along.

    If you pass the resume qualifications, we’ll give you a short prescreening over the phone. The next step will be a Language Checkup. If you pass the Language Checkup and our other qualifications, a recruiter will guide you through the final steps to sign you up for your paid training class.

    After you accept our offer, we will conduct a background check, which will include a 10-year criminal search. You will also need to provide documentation showing authorization to work in the United States.

  • What's the difference between an employee interpreter and an independent contractor?

    Employee Interpreters work in our call centers in Tucson, Phoenix, Houston, Tampa, Queens, or Las Cruces. Employee Interpreters receive three weeks of paid training, benefits, support from coaches, and a community of interpreters working together in a call center.

    Independent Contractors work from their own homes and can make their own hours. However, Independent Contractors need professional experience, and require a combination of at least two of the following:

    • Interpretation experience.
    • Professional certification and training.
    • A two- to four-year degree in interpretation.
    • Higher education both in the United States and in programs taught in the other working language.
    • Experience in relevant areas other than interpretation (e.g. healthcare).

  • What are the requirements for becoming an interpreter with CyraCom?

    The requirements are:

    • A GED, High School Diploma or Higher Education.
    • Passing the Language Checkup.
    • Must be 18 years of age or older.
    • Documents to proof legal right to work in the United States.
    • Passing a pre-employment criminal and personal background check.

  • What does an ideal interpreter candidate look like?

    An ideal interpreter candidate communicates accurately in two languages and learns and memorizes new words easily. This person can facilitate many kinds of conversations, from emergency and medical procedures to legal situations, and can accurately repeat critical information from one person to another.

    The ideal candidate can adjust to rapidly changing circumstances and priorities, and react calmly and effectively in emergency situations. This person is also familiar and can work with a variety of cultural and socioeconomic backgrounds. Preferably, this person has worked with customers in the past.

  • Will I receive training to become an interpreter?

    Yes, if you are accepted as a candidate, you will receive paid training! This training covers everything from interpreting best practices to medical and business terminology.

  • What does a normal day as an employee interpreter in one of CyraCom's large-scale contact centers look like?

    Many interpreters say there’s no such thing. Every day brings different challenges, topics and scenarios. As a result, our employees find interpreting to be a very rewarding career, where you never stop learning. Take a look inside what a day looks like for one interpreter here.

    At CyraCom, most of our interpreters work full time. Interpreters get two 15-minute breaks and a lunch every day. Mornings tend to be the busiest, and many interpreters find that the majority of calls in the morning are medical, with more business-related calls in the afternoon.

  • What career paths are available for interpreters at CyraCom?

    Within the first six months, there are opportunities for interpreters to assist in other areas, such as screening candidates and training new interpreters as a coach. CyraCom also believes strongly in promoting within the company and provides many career paths to interpreters, such as promotions to supervisor, center manager, trainer, quality specialist, client services representative, real time analyst, or transfers to other departments such as marketing or finance.